Reception Induction

Westpark Fitness Staff Induction


Day 1

RECEPTION – ground floor

Main entrance – café, barbers, NPNG, Salon, beauty salon
Shown where to turn on & off the lights
Shown where to source master/pool keys etc.
Shown sales desks
Shown managers office - explain
Shown canteen & rules explained.
Shown where assessment room is.
Shown the changing rooms and given a locker
Shown were the cleaning press in changing room
Shown sauna and steam rooms rules explained
Shown where comms rooms is
Shown where the stationary stock room is
Shown the Gym floor level 1 and 2
Shown the aerobics studio/ underground spin studio
Turnstiles explained and fingerprint taken
Resale products / stock rooms level 2 andunderground
Underground carpark shown
How to set up virtual spin projectors , power and lights
Plant room shown and pool area
Walk through whole gym show all fire exits and assembly points
Show where all first aid points are
Show where AED is kept
Show were accident and incident report book is kept

Gym Level 1 & Level 2

Walk through areas & explain each area in more detail
Movement clinic / Health matters / Board room / Music volume


Opening & closing procedures
All CAYGO hourly checklists explained gym pool ladies and gents
Changing room / Maintenance checklists
Seachange explained and login set up
Caygo username set up
CSA board - explained
JSA’s explained
Safety Committee explained

Reception Specific

PC’s & Emails
Legend – Memberships/Bookings/Classes
My Zone/Perkville/FitBox Virtual Classes
Texting System
Opening Procedure
Closing Procedure
Till Reconciliation
Data Protection Info
Products Review & Stock prices
Job Description
Mission Statement
Turnstiles & Lift use
Guests & Prospects
Daily Sheets
Phone Usage
Myzone - given and knowledge of use

Throughout the month read and sign declarations

Tulsa online exam
Child protection policies
Pool SOP and plant room procedures and policies
Disability awareness policy
Environmental policy
Garda vetting policy
Staff training policy
Customer service
Safety policy
Covid policy
Safety statement
Data protection policy
Safety data sheets

Required training needed:

Manual handling
Fire safety
Evacuation chair
CPD If applicable
First aid and defib training

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We recently received a new award:

Ireland Active, National Quality Standard, Outstanding Leisure 2024

Ireland Active is a not for profit company limited by guarantee to provide support and services to create the platforms to professionalise our industry through standards and best practice whilst simultaneously developing the synergies to engage more people to be more active more often – thus providing for a healthier nation.


This accreditation is recognised by Ireland Active as the guarantee of professional qualifications in Ireland. It is the Gold standard for fitness professionals and the fitness industry here in Ireland, so it was important for us to have this in place for each member of our fitness team to bring the absolute best to our members. Click / Tap here to meet the team!