Reception Induction

Westpark Fitness Staff Induction

Reception

Day 1

RECEPTION – ground floor

Main entrance – café, barbers, NPNG, Salon, beauty salon
Shown where to turn on & off the lights
Shown where to source master/pool keys etc.
Shown sales desks
Shown managers office - explain
Shown canteen & rules explained.
Shown where assessment room is.
Shown the changing rooms and given a locker
Shown were the cleaning press in changing room
Shown sauna and steam rooms rules explained
Shown where comms rooms is
Shown where the stationary stock room is
Shown the Gym floor level 1 and 2
Shown the aerobics studio/ underground spin studio
Turnstiles explained
Resale products / stock rooms level 2 andunderground
Underground carpark shown
Plant room shown and pool area
Walk through whole gym show all fire exits and assembly points
Show where all first aid points are
Show where AED is kept
Show were accident and incident report book is kept

Gym Level 1 & Level 2

Walk through areas & explain each area in more detail
Movement clinic / Health matters / Board room / stock room

Caygo

Opening & closing procedures
Changing room / Maintenance checklists
Seachange explained and login set up
Caygo username set up
CSA board - explained
JSA’s explained
Safety Committee explained

Reception Specific

PC’s & Emails
Legend – Memberships/Bookings/Classes
App
My Zone/Perkville/FitBox Virtual Classes
Texting System
Opening Procedure
Closing Procedure
Till Reconciliation
Data Protection Info
Products Review & Stock prices
Job Description
Mission Statement
Turnstiles & Lift use
Guests & Prospects
Daily Sheets
Phone Usage

Review of Policies Listed before 2nd Induction

Tulsa online exam
JSAs
Child protection policies
Pool SOP and plant room procedures and policies
EAP and NOP
Disability awareness policy
Environmental policy
Garda vetting policy
Staff training policy
Customer service
Safety policy
Covid policy
Safety statement
Data protection policy
Safety data sheets

Training to be booked by Manager

Manual handling
Fire safety
Evacuation chair
CPD If applicable
First aid and defib training

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Terms(Required)

Ireland-Active-NQS-RGB

We recently received a new award:

Ireland Active, National Quality Standard, Outstanding Leisure 2022

Ireland Active is a not for profit company limited by guarantee to provide support and services to create the platforms to professionalise our industry through standards and best practice whilst simultaneously developing the synergies to engage more people to be more active more often – thus providing for a healthier nation.

OUR FITNESS TEAM ARE ALL REPS IRELAND QUALIFIED

This accreditation is recognised by Ireland Active as the guarantee of professional qualifications in Ireland. It is the Gold standard for fitness professionals and the fitness industry here in Ireland, so it was important for us to have this in place for each member of our fitness team to bring the absolute best to our members. Click / Tap here to meet the team!