We wanted to make you aware that things will not be as they were prior to the COVID-19 outbreak. We have been working hard to re-open in the safest way possible, to accommodate the maximum number of people while still following government guidelines. Our members and our community are the heart of Westpark Fitness and we wanted to reassure you that we are taking every precaution necessary to ensure your confidence in our ability to keep you safe, happy and healthy. We appreciate that things are chaotic and ever changing at the moment; but we are in unprecedented times yet we are determined to rebuild Westpark Fitness for our members and our community. We truly appreciate your patience and understanding and we look forward to seeing you all very soon. For further details see below. App booking rules can be found here.
Members will be asked to book a club visit in advance using the Westpark Fitness app or by calling reception. The pool and gym floor will now all be bookable to control numbers for your safety. Guidelines for booking can be found on the Westpark Fitness app. All areas must be booked through the app or by calling reception. the following rules apply:
1. Bookings can be made seven days prior to the hour you are looking to book.
2. If not attending your booking, please cancel at least one hour before your booking time.
3. If you do not cancel within one hour of your booking you will receive a block; however our reception team will be able to lift this block as long as you have cancelled out of the booking before the start time.
4. If your booking is not cancelled and you don’t attend for your booking, you will receive a seven day booking ban.
5. Bookings can be cancelled on your app or by calling 014626911. There is a maximum overall booking restriction of seven bookings per week per section, for example this allows you to book seven lane swims per week in the pool and / or seven bookings for the gym floor per week.
In addition to existing continuous cleaning protocols; we will add a rigorous, deep-cleaning and disinfecting process throughout the day and overnight. Designated areas of the club will be sectioned off during the day to facilitate deep cleaning. We will be increasing the size of our hygiene team as well as asking all staff and members to help support these rigorous cleaning protocols. Members will be asked to use blue tissue roll and disinfectant spray on equipment before and after use in addition to our own Westpark Fitness cleaning protocols. Our disinfectant spray is approved for use against COVID-19 and is proven to kill 99.99% of bacteria, viruses and fungi on equipment while having the safest toxicity rating. Disinfectant sprays will be available throughout the club.
Scanless check-in and plexiglass barriers will allow for safe and seamless entry to the club. Medical-grade disinfectants, which are designated effective against the COVID-19 virus, will be used for all continuous and deep-cleaning processes. Members will be asked to use hand sanitiser when entering the club and frequently throughout their visit. The hand sanitiser solution kills up to 99.9% of germs and includes 67% ethyl alcohol – above and beyond the guidelines of 60%. Hand sanitiser will be available at new touchless stations throughout the club. We will also be introducing next generation handheld and back-pack foggers (for use by our maintenance team) that efficiently attack microbes. These provide three times more coverage in the same amount of time than traditional efforts. This equipment will also be used to fully disinfect lockers and group fitness equipment between use.
Children can return to Westpark Fitness in the following way:
Family Swims: please click / tap here for the latest details and times available for family swims.
Members will be required to complete a mandatory Health Declaration in the Westpark Fitness app each time you book to confirm they are not experiencing symptoms of COVID-19, nor have they come in contact with someone who is experiencing symptoms. Any changes to these answers should be informed to reception immediately. Members will be asked to alert their club’s General Manager (contact information can be found in the Westpark Fitness app) if they test positive for COVID-19 within fourteen days of their last club visit. We will email notification to all potentially exposed persons if there is a confirmed case of COVID-19.
Our team of staff will be provided with face coverings, which they will be required to wear in the club at all times. Members are requested to wear a mask when entering the club, when exiting the club and when within two metres of others (you do not have to wear a face covering while exercising AS LONG AS YOU ARE AT LEAST TWO METRES AWAY FROM ANYONE ELSE, otherwise it is required to be worn).
Until we are back open to more ‘normal’ routine, the following may be temporarily closed:
- Saunas and the jacuzzi will be closed for everybody.
- Scanless check-in and plexiglass barriers will allow for safe and seamless entry to the club. A one way system will be in operation in the club, please follow the arrows.
- The water fountains are now activated with a foot pedal – so you do not have to use your hands to use them (minimum contact).
So members can give each other enough space, physical distancing cues will be marked in the class studios and areas, locker rooms and on the strength (weights) and cardio floors. Physical distancing signs will show which equipment is available for use and signs will be placed throughout the areas to remind members to wipe down equipment before and after use and to practice this physical distancing.
Scanless check-in and plexiglass barriers will allow for safe and seamless entry to the club. A one way system will be in operation in the club, please follow the arrows.
We had frozen all direct debits as part of our closure and we will be restarting these from August – each member will receive an e-mail. Our membership team is back in the office from the 13th of July and they will be available to deal with your enquiries. In the meantime please see the following answers to the most common questions we have received:
• All memberships / payments have been frozen, so you were not paying while we are closed.
• All prepaid and annual memberships will be extended to accommodate the time we have been closed.
Please note that due to the most current government guidelines, all classes are cancelled until further notice. However you can access all of our classes at the ‘On Demand’ section of the Westpark Fitness app.
When we are able to resume classes in person, they will follow these rules: To ensure physical distancing, we will limit capacity for all fitness classes. Advance booking through the Westpark Fitness app will be required to attend all classes. Studios and class areas will be open ten minutes before the class is due to begin. Members will be asked to use hand sanitiser before entering the class space. All group fitness classes, including group cycling and Myzone classes, will be designed to facilitate distance between members. Our team will set up the studio beforehand with equipment. If a member requires other equipment, a team member will be available to assist. Only team members will be permitted in the equipment area. All classes will be booked through the Westpark Fitness app or by calling reception. Markings on the floor will show each pod for members to use (where applicable for some classes). The equipment you use must be wiped down before and after each class. We will allow thirty minutes between group fitness classes for disinfecting of the class space and all equipment too. All members must carry a towel at all times. Towels should be used instead of shared mats in the studios, class areas and gym floors.
All equipment must be wiped down using the disinfectant sprays and blue tissue roll before and after use. Please do not hog equipment, move on once the set is completed. All members must carry a towel at all times.
Equipment will be spaced out at each site to allow for appropriate distancing and cleanliness.
Any available lockers will be clearly marked to maintain physical distancing. Restrooms and sinks will also be designated to allow for physical distancing.
Please note that the many concessions at Westpark Fitness (such as the café and barbers etc.) will be operating their own COVID-19 safety protocols. Please contact them directly for any more information if you are looking to visit these concessions.