MEMBER SATISFACTION SURVEY 2009

RESULTS

Westpark Fitness Member Survey December 2009
Westpark Fitness Member Survey December 2009
				total aprox	153
1. FACILITIES	Poor	Fair	Good	V.Good	Excellent

Gym	4	2	18	49	54
Pool		2	18	50	63
Changing Rooms	3	6	38	55	38
Creche			10	123	22
Coffee Shop		3	30	45	34
Club Hygiene	3	7	12	45	36


2.FITNESS TEAM
	Poor	Fair	Good	V.Good	Excellent
Frendliness	2	5	17	42	73
Ability to motivate	3	5	24	44	53
Assessment	1	6	22	43	45
Fitness knowledge	2	7	15	46	59
Appearance	3	4	17	41	68
Availability on gym	7	8	35	37	39



3.RECEPTION TEAM

	Poor	Fair	Good	V.Good	Excellent
Friendliness	1	3	14	43	73
Appearance		1	14	36	78
Ability to deal with queries	1	2	18	40	79
Professionalism	1	3	7	46	65

4. SERVICES

	Poor	Fair	Good	V.Good	Excellent
Group exercise classes	3	1	16	53	30
Background music	12	26	22	38	21
Courses	2	3	21	49	24
Fitness Challenge		2	25	49	36
Social Events	2	9	24	29	12
Website	1	7	25	33	26
E-newsletter	1	6	22	34	17
Value for money	2	11	27	22	37



6. Would you recommend Westpark to a friend?
	YES	NO
	133	6